Privacy policy

How Adios handles the personal data of visitors to adioshome.com, of people who request a demo, and of our customers and their staff.

Version 1.0 · last updated on 15 November 2026 · This is a translation. If it differs from the Dutch version, the Dutch version prevails.

1. Who we are

Adios is a brand of Digitalhands BV, with its registered office at Sint-Gommarusstraat 42/002, 2800 Mechelen, Belgium, and company number BE0660733415 ("Adios", "we" or "us"). We are the controller of the data in this policy, except where we state below that we act as a processor.

Questions about your data or this policy can be sent to hello@adioshome.com or by post to the address above.

2. In short

• Our website sets no cookies and uses no analytics or advertising trackers.
• We only process the data we need to plan a demo, run your account, create ads for your properties and invoice you.
• We never sell or rent your data.
• Our database is in the European Union. Where a supplier works outside the EEA, it does so with the safeguards the GDPR requires.

3. Which data, why and for how long

3.1 Visiting the website

When you visit adioshome.com, our hosting partner records technical data such as your IP address, the time and the page requested. This data is only used to keep the website secure and available (our legitimate interest) and is deleted by the hosting partner after a short time.

If you look up a municipality in "Try it with your own town", this happens entirely in your browser. What you type is not sent to us.

The website loads fonts from Google Fonts. In doing so, Google receives your IP address and uses it under its own privacy policy.

3.2 Requesting a demo

When you request a demo, we store the name of your agency, your email address and the language of the page. We use this data to contact you and schedule the demo. The legal basis is your request to take steps before a possible contract. We keep a request for up to two years after our last contact, unless you become a customer.

3.3 Your account and the use of Adios

When you create an account, we process:

• your agency's details: name, website, the page with your listings and, if provided, your VAT number;
• the details of your agency's users: name, business email address, role and an encrypted version of the password;
• what you do and set up in Adios: chosen properties, photos, texts, budgets, target municipalities and settings;
• the connection with your Facebook page and Instagram account, if you make one (Plus and Premium plans);
• the results of your ads that Meta gives us: impressions, clicks and spend. These are totals, not data about individual people.

We need this data to provide the service (performance of the contract). We also send you emails that are part of the service, for example when your properties are ready or an ad stops. We keep this data for as long as your account exists. After your account is deleted, we erase it within 30 days, except what we are legally required to keep (see 3.4).

3.4 Invoicing and payment

For your subscription and advertising budget, we process your agency's billing details (name, address, VAT number, billing email address), your payments and your invoices. Payments are handled by Stripe. Your full card or account details never reach us. The legal basis is the performance of the contract and our legal obligations. We keep invoices and accounting records for as long as accounting and tax law requires, currently up to ten years.

3.5 Your property data

Adios reads the page with your listings on your own website and collects the price, address, description and photos of your properties. As a rule, this is not personal data. If it does contain personal data, such as the name or photo of a staff member, we process it on your behalf, as a processor. The arrangements for this are in article 13 of our terms and conditions.

3.6 People who see an ad

Your ads are shown by Meta, on Facebook and Instagram. Adios selects municipalities, not people. We receive no data about the people who see or click on your ad. Meta is itself responsible for the data of its users.

3.7 Contacting us

If you email or call us, we keep that communication to answer your question and to be able to find what we agreed later (legitimate interest). We keep it for up to two years after our last contact, or for as long as you are a customer.

3.8 News about Adios

Customers may occasionally receive an email about new Adios features. Every email contains an easy way to unsubscribe. We only send other marketing emails with your consent.

4. Who we share data with

We work with a small number of suppliers that process data on our behalf. They may only use that data to provide their service to us.

Apart from this, we only pass on data when the law requires it, to defend our rights, or to an acquirer if Adios or its business is taken over. In that case this policy continues to apply.

5. Data outside the European Economic Area

Some suppliers process data in the United States. This only happens on the basis of the EU-US Data Privacy Framework or the European Commission's standard contractual clauses, with additional measures where needed.

6. Security

We protect your data with appropriate technical and organisational measures. Connections are encrypted, passwords are only stored encrypted, each user only sees the data of their own agency, sensitive keys stay on our servers and backups are made regularly. If we detect a data breach that puts you at risk, we notify the supervisory authority and, where required, you.

7. Your rights

You have the right to:

• access your data and receive a copy;
• have incorrect data corrected;
• have your data erased, unless we are legally required to keep it;
• have the processing restricted;
• receive your data in a common format or have it transferred;
• object to processing based on our legitimate interest, and always to direct marketing;
• withdraw consent you have given.

Adios makes no decisions about you that are solely automated and have legal effects. The AI we use writes texts and reads websites, but does not assess people.

Email your request to hello@adioshome.com. We reply within one month and may ask you to confirm your identity. If you are not satisfied, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.dataprotectionauthority.be.

8. Cookies and local storage

The adioshome.com website sets no cookies. The estate agent app only stores in your browser what is needed to keep you signed in and a few display choices, such as the period chosen for your statistics. This requires no consent, and we do not use this storage to track you.

9. Changes

We update this policy when our service or the law changes. The date at the top shows the latest version. For an important change, we notify customers by email in advance.